Terms & Conditions

1. Practice Overview & Professional Standards

FACE Weybridge is an advanced aesthetics, skin and wellness clinic based at 71 Queens Road, Weybridge, Surrey, KT13 9UQ. Our multidisciplinary team includes both medical and non-medical aesthetic practitioners, each working within their individual qualifications, training and scope of practice. Where medical assessment, prescribing or oversight is required, this is provided by an appropriately qualified healthcare professional. All treatments are delivered in accordance with FACE Weybridge’s professional standards, treatment protocols and commitment to client safety and care.

2. Consultations, Treatment Suitability & Practitioner Discretion

Client safety, wellbeing and natural-looking results are at the heart of our approach.

• Pre-Treatment Consultation: All injectable treatments, including Botulinum Toxin, dermal fillers, polynucleotides and Profhilo, require an appropriate consultation and assessment before treatment. Where a treatment requires medical assessment or prescribing, this will be carried out by an appropriately qualified healthcare professional or prescriber.
• Practitioner Discretion: All FACE Weybridge practitioners reserve the right to decline, postpone or discontinue treatment where, following consultation and assessment, they consider the treatment unsuitable, contraindicated, outside their scope of practice, or not in the client’s best interests. Where appropriate, further medical assessment or clearance may be requested before proceeding.
• Medical History & Full Disclosure: Clients must provide complete and accurate information regarding their medical history, current and previous medical conditions, prescription and non-prescription medications, allergies, bleeding disorders, previous aesthetic or surgical procedures, and pregnancy or breastfeeding status. Clients must also inform their practitioner of any relevant changes before subsequent treatments. Failure to disclose relevant information may affect treatment suitability, safety and outcomes. FACE Weybridge cannot accept responsibility for adverse outcomes to the extent that they result from relevant information being withheld or inaccurately provided by the client.

3. General Clinic Policy

To ensure a safe, comfortable and hygienic environment for all clients, the following policies apply when visiting FACE Weybridge:

• Age: Clients must be aged 18 or over to receive injectable treatments and certain advanced aesthetic treatments. Valid photographic identification, such as a passport, UK driving licence or PASS-accredited proof-of-age card, may be requested before treatment.
• Animals Attending the Clinic: For hygiene and safety reasons, pets are not permitted within the clinic. If you require an assistance animal, please let our team know in advance so that we can make appropriate arrangements wherever possible.
• Children Attending the Clinic: For safety and insurance reasons, children cannot be left unattended in our reception area or accompany clients into treatment rooms. Our team are unable to supervise children, and we kindly ask clients to arrange appropriate childcare before attending their appointment.
• Food in the Clinic: To maintain our hygiene standards, we kindly ask clients not to bring or consume hot food within the clinic. Food should not be consumed in treatment rooms or waiting areas. If you need to bring food with you, please ensure it remains securely stored in your bag or in its original unopened packaging.

4. Appointments, Booking Deposits & Cancellation Policy

To ensure appointment availability is managed fairly and sufficient time is reserved for each client, the following booking and cancellation terms apply:

• Booking Deposit: A deposit may be required to secure consultation and treatment appointments. Where applicable, the deposit will be deducted from the final treatment cost.
• 48-Hour Cancellation & Rescheduling Policy: If you need to cancel or reschedule your appointment, we require a minimum of 48 hours’ notice. Where more than 48 hours’ notice is provided, your booking deposit may be transferred to a new appointment or refunded in accordance with our booking terms.
• Late Cancellations & Non-Attendance: Cancellations or rescheduling made within 48 hours of your appointment, or failure to attend without notice, will result in the booking deposit being forfeited.
• Late Arrivals: Please arrive on time for your appointment. If you arrive late, your treatment may need to be shortened where it is safe and appropriate to do so, or rescheduled if there is insufficient time to complete the treatment safely without affecting subsequent appointments. Additional booking charges may apply where an appointment needs to be rescheduled due to late arrival.

5. Treatment Outcomes & Realistic Expectations

Aesthetic, skin rejuvenation and body contouring treatments can produce different results for each individual. Treatment outcomes may vary depending on factors including individual anatomy, skin condition, lifestyle, treatment response and adherence to aftercare.

• Treatment Results: Our practitioners use carefully selected professional products, technologies and treatment techniques. While every treatment is performed with the aim of achieving the best possible outcome, specific results cannot be guaranteed, and individual responses, longevity and the number of treatments required may vary.
• Expected Results: Your practitioner will discuss the expected benefits, potential limitations, likely longevity, treatment plan and realistic expectations with you as part of your consultation and assessment.
• Review Appointments: Certain treatments may include or require a review within a specified timeframe. For example, where appropriate, anti-wrinkle treatment reviews are generally carried out within 2–3 weeks. Clients are responsible for attending within the advised review period. Reviews requested outside the recommended timeframe, or additional treatment or product beyond what is included in the original treatment, may be subject to an additional charge.

6. Post-Treatment Aftercare & Client Responsibilities

Following your treatment, your practitioner will provide appropriate aftercare guidance to support your recovery and treatment outcome.

• Aftercare Guidance: Clients are responsible for following the aftercare instructions provided for their specific treatment. This may include avoiding touching or applying pressure to the treated area, strenuous exercise, saunas, steam rooms, excessive heat or sun exposure, certain skincare products, and makeup for a specified period, where applicable.
• Client Responsibilities: Following the recommended aftercare is important for supporting treatment results and reducing the risk of unwanted reactions or complications. Failure to follow the aftercare advice provided may affect treatment outcomes and increase the risk of complications.
• Responsibility for Outcomes: FACE Weybridge cannot accept responsibility for adverse outcomes to the extent that they result from a client’s failure to follow the aftercare instructions provided.

7. Adverse Reactions & Emergency Guidance

Your safety and wellbeing remain a priority following treatment. If you experience unexpected or concerning symptoms following a treatment, including significant or worsening swelling, redness, pain, unusual skin changes, asymmetry, or any other reaction that causes concern, please contact FACE Weybridge promptly for guidance.

Urgent Medical Assistance: If you experience symptoms that may indicate a serious or life-threatening medical emergency, call 999 or attend your nearest Accident & Emergency (A&E) department immediately. For urgent medical advice where the situation is not life-threatening, contact NHS 111.

Where appropriate, FACE Weybridge may advise you to seek assessment or treatment from an appropriate healthcare professional or emergency medical service.

8. Fees, Payments & Payment Options

All prices at FACE Weybridge are quoted in Pounds Sterling (GBP) and include VAT where applicable. Prices may be subject to change; however, the applicable price will be confirmed at the time of booking, consultation or prior to treatment where appropriate.

• Payment: Full payment is due on the day of treatment unless an alternative payment arrangement has been agreed in advance. We accept major credit and debit cards, contactless and mobile payments, and cash.
• Online Payments & Stripe: Online payments, including gift card purchases, may be securely processed through our third-party payment provider, Stripe. Where Stripe processes a payment, the transaction may also be subject to Stripe’s applicable terms and privacy practices. FACE Weybridge does not directly store or process full payment card details where payment is processed through Stripe. The purchase, provision and redemption of FACE Weybridge treatments, services and gift cards remain subject to FACE Weybridge’s own Terms & Conditions.
• Klarna Pay in 3: Where available, eligible clients may choose Klarna Pay in 3 to spread the cost of eligible purchases across three payments. Klarna is a third-party payment provider, and use of its services is subject to eligibility, approval and Klarna’s applicable terms and conditions. FACE Weybridge does not determine eligibility or approval. Clients should review Klarna’s current terms, eligibility requirements and applicable credit information before selecting Klarna as their payment method.
• Third-Party Payment Providers: FACE Weybridge is not responsible for the availability, approval decisions, technical operation or separate terms of third-party payment providers such as Stripe or Klarna. Any concerns relating specifically to payment processing or financing services may need to be addressed directly with the relevant provider.

9. Gift Cards & Loyalty Memberships

Gift Cards: FACE Weybridge gift cards are available to purchase as a thoughtful gift towards eligible treatments and services at the clinic. The following terms apply to the purchase and redemption of all FACE Weybridge gift cards:

• Validity: Gift cards are valid for 12 months from the date of purchase, unless a different expiry date is clearly stated at the time of purchase. Gift cards must be redeemed before their expiry date, and any remaining balance after expiry will be forfeited.
• Redemption: Gift cards may be redeemed against eligible treatments and services at FACE Weybridge. The gift card or relevant gift card details must be presented at the time of redemption. Electronic gift cards may be presented digitally.
• Treatment Suitability: The purchase or possession of a gift card does not guarantee that a particular treatment will be suitable for the recipient. All treatments remain subject to consultation, eligibility, contraindications and practitioner assessment where applicable. If a recipient is unsuitable for their intended treatment, the value of the gift card may be used towards another eligible FACE Weybridge treatment or service, subject to these Terms & Conditions.
• Injectable & Prescription Treatments: Where a gift card is used towards an injectable or prescription-only treatment, the recipient must meet all applicable age, consultation, medical assessment and prescribing requirements before treatment can proceed.
• Non-Refundable & No Cash Alternative: Gift cards are non-refundable and cannot be exchanged or redeemed for cash, except where required by law. No cash change will be provided where the full gift card value is not used; any remaining balance may be used towards another eligible purchase within the original validity period.
• Offers & Promotions: Gift cards cannot be used in conjunction with other promotional offers, discounts or promotional codes unless expressly stated otherwise by FACE Weybridge.
• Lost or Stolen Gift Cards: FACE Weybridge cannot accept responsibility for lost, stolen or unauthorised use of gift cards. Where an electronic record of the gift card can be verified, FACE Weybridge may, at its discretion, assist in recovering or reissuing the remaining balance.
• Online Gift Card Purchases: Online gift card payments may be securely processed through our third-party payment provider, Stripe, and may be subject to Stripe’s applicable payment and privacy terms. The purchase and redemption of the gift card itself remain subject to FACE Weybridge’s Terms & Conditions.
• Memberships & VIP Loyalty: FACE Weybridge memberships and VIP loyalty packages are personal to the registered member and are non-transferable, unless expressly stated otherwise. Membership benefits, discounts and privileges are subject to the individual membership terms and an active account. Membership benefits cannot be exchanged for cash and may not be combined with other offers or promotions unless expressly permitted.

10. Intellectual Property Rights

Unless otherwise stated, all content published on the FACE Weybridge website, including text, treatment descriptions, photographs, videos, graphics, logos, branding, design elements and downloadable resources, is owned by or licensed to FACE Weybridge and is protected by applicable UK and international intellectual property laws.

All rights are reserved. Website content may not be reproduced, copied, modified, distributed, republished, commercially exploited or otherwise used without the prior written permission of FACE Weybridge or the relevant intellectual property rights holder, except where permitted by law.

Unauthorised copying, reproduction, commercial use, automated extraction or scraping of website content is prohibited.

11. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits FACE Weybridge’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms & Conditions affects your statutory rights as a consumer, including your right to receive services performed with reasonable care and skill.

To the fullest extent permitted by law, FACE Weybridge will not be responsible for losses that are not reasonably foreseeable or that arise as a result of circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights or remedies available to you under applicable consumer protection law.

12. Governing Law & Jurisdiction

These Terms & Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute or claim arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the courts of England and Wales, subject to any rights you may have as a consumer under applicable law to bring proceedings in another competent jurisdiction.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

13. Website Use & Acceptable Use

The FACE Weybridge website is provided for personal, lawful and non-commercial use. By accessing or using our website, you agree to use it responsibly and in accordance with these Terms & Conditions and applicable law.

You must not misuse the website, attempt to gain unauthorised access to the website or its systems, knowingly introduce viruses, malware or other harmful technology, interfere with the security or functionality of the website, or use the website for any unlawful or fraudulent purpose.

Website content must not be copied, reproduced, commercially exploited, systematically extracted or scraped without the prior written permission of FACE Weybridge or the relevant intellectual property rights holder, except where permitted by law.

FACE Weybridge reserves the right to restrict or suspend access to the website where we reasonably believe that these Terms have been breached or the website is being misused.

14. Website Information, Services & Pricing

FACE Weybridge takes reasonable care to ensure that information published on our website, including treatment descriptions, prices, availability and other information, is accurate and up to date.

However, information may occasionally contain errors or become outdated, and treatment protocols, products, technologies, practitioners, availability, opening hours, services and prices may change from time to time.

Where an error is identified, we reserve the right to correct or update the relevant information as soon as reasonably practicable.

Prices may be changed from time to time. Where a treatment or service has already been booked and a price has been confirmed, any subsequent change will be handled in accordance with applicable consumer law and the terms agreed at the time of booking.

Information provided on the FACE Weybridge website is intended to provide general information about our treatments and services and does not replace an individual consultation, suitability assessment, medical advice, diagnosis or treatment from an appropriately qualified healthcare professional where this is required.

15. Online Purchases & Consumer Rights

Certain services, appointments, gift cards, memberships or other products may be available to purchase or reserve through the FACE Weybridge website or associated online booking and payment platforms.

Before completing an online purchase, clients are responsible for checking the details of their order, including the service or product selected, price and any applicable booking, cancellation, validity or redemption conditions.

All online purchases are subject to availability and acceptance by FACE Weybridge. Where we are unable to fulfil an order or booking, we will contact you and, where appropriate, arrange an alternative or provide a refund of amounts paid.

Any cancellation or refund rights applicable to an online purchase will be provided in accordance with applicable UK consumer law. Nothing within these Terms & Conditions is intended to restrict or remove any statutory rights available to you as a consumer.

Gift cards, memberships, treatment bookings and promotional purchases may also be subject to the specific terms applicable to those services as set out elsewhere within these Terms & Conditions.

16. Third-Party Services & Links

The FACE Weybridge website may contain links to, or integrate with, websites, booking systems, payment providers, finance providers, social media platforms or other services operated by third parties.

Third-party services, including payment services such as Stripe and Klarna, operate independently of FACE Weybridge and may be subject to their own terms and conditions, privacy policies and eligibility requirements.

FACE Weybridge is not responsible for the independent content, availability, security or operation of third-party websites or services. Clients are encouraged to review the applicable terms and privacy information of any third-party service they choose to use.

Nothing within this section excludes or limits any responsibility that FACE Weybridge has to clients under applicable law in relation to services purchased directly from FACE Weybridge.

17. Privacy & Personal Information

FACE Weybridge is committed to respecting and protecting the privacy of our clients and website visitors.

Personal information provided through our website, booking systems, consultation processes, payment platforms or other communications will be collected, used and handled in accordance with our Privacy Policy and applicable UK data protection legislation.

Where necessary for the provision of our services, personal information may be processed by trusted third-party service providers, including booking, payment and technology providers. These providers may process personal information in accordance with their own privacy policies and applicable data protection requirements.

For further information regarding how FACE Weybridge collects, uses, stores and protects personal information, please refer to our Privacy Policy.

18. Changes to These Terms & Severability

FACE Weybridge may update or amend these Terms & Conditions from time to time to reflect changes to our services, clinic policies, business practices, technology or applicable legal and regulatory requirements.

The most current version of these Terms & Conditions will be made available on our website, together with the date on which they were last updated.

Where changes materially affect an existing booking, purchase, membership or other agreement already entered into with a client, those changes will be applied only where appropriate and in accordance with applicable consumer law.

If any provision of these Terms & Conditions is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary. The remaining provisions will continue in full force and effect.