Cookie Policy
Our commitment to transparency and giving you control over how cookies and similar technologies are used when you visit our website.
Transparency & Control Over Your Digital Data
This Cookie Policy explains how FACE Weybridge Ltd uses cookies and similar technologies on our website. It should be read alongside our Privacy Policy.
We use these technologies to help our website operate securely and effectively, support online booking and other requested functionality, understand how our website is used and, where you have provided the necessary consent, support analytics, advertising and social-media activities.
Our use of cookies and similar technologies is governed by applicable UK data protection and electronic communications legislation, including the Privacy and Electronic Communications Regulations (PECR) and, where personal data is involved, the UK GDPR and Data Protection Act 2018.
1. What Are Cookies & Similar Technologies?
Cookies are small files or pieces of information that may be stored on your computer, smartphone, tablet or other device when you visit a website.
Cookies can help websites function correctly, maintain security, remember preferences, support online booking and provide information about how visitors interact with a website.
Cookies may be session cookies, which generally expire when you close your browser, or persistent cookies, which remain on your device for a specified period unless deleted earlier.
Cookies may also be:
- First-party cookies: Set directly by the FACE Weybridge Ltd website; or
- Third-party cookies: Set or accessed by another organisation whose technology or services are integrated with our website.
Similar technologies, including pixels, tags, scripts, local storage and other storage or access technologies, may also be used and are covered by this Policy where applicable. PECR applies more broadly than traditional cookies alone.
2. Why We Use Cookies
Depending on the technologies operating on our website, cookies and similar technologies may be used to:
- Maintain Website Security: Help protect our website, forms and online services against security threats, fraud and misuse.
- Support Online Booking: Enable functionality associated with appointment selection and online booking, including integrations with third-party booking providers where applicable.
- Remember Your Preferences: Remember certain choices, including your cookie preferences and other website settings.
- Understand Website Performance: Help us understand how visitors use our website, which pages are visited and how we can improve the website experience.
- Support Marketing & Advertising: Where permitted and appropriate, help us understand the effectiveness of advertising campaigns and provide relevant advertising through third-party platforms.
3. Categories of Cookies & Similar Technologies
A. Strictly Necessary
These technologies are required for the website or a service you have specifically requested to function properly. They may include technologies used for security, fraud prevention, maintaining a booking session or remembering privacy choices.
Where the relevant legal exception applies, these technologies may be used without prior consent.
B. Analytics & Performance
These technologies help us understand how visitors interact with our website, such as which pages are visited and how the website performs.
Depending on how a particular analytics technology is configured and used, we will either obtain consent or rely on an applicable statutory exception where all requirements for that exception are satisfied, including providing appropriate information and an easy means of objecting.
C. Functionality & Preferences
These technologies allow our website to remember choices or preferences and provide enhanced functionality.
Where required by law, these technologies will only be used with your consent. Where an applicable statutory exception is available and its requirements are met, they may be used without prior consent while providing the required information and ability to object.
D. Marketing, Advertising & Social Media
These technologies may be used by FACE Weybridge or third-party advertising and social-media providers to measure advertising performance, understand interactions with campaigns or support personalised advertising.
Where consent is required, these technologies will not be activated before you have made an appropriate choice through our cookie controls. Consent under PECR must meet the UK GDPR standard and involve a freely given, specific, informed and unambiguous indication of the user's wishes.
4. Cookies & Technologies Used on Our Website
FACE Weybridge maintains information about the cookies and similar technologies currently used on our website, including where applicable:
Cookie or technology name • Provider • Category • Purpose • Duration
Because the technologies used by our website and third-party providers may change, this information should be reviewed and updated periodically.
| Cookie Identifier | Category | Provider | Purpose Description | Duration |
|---|---|---|---|---|
| face_session | Strictly Necessary | faceweybridge.co.uk | Maintains secure user browsing state and form navigation. | Session |
| face_csrf_nonce | Strictly Necessary | faceweybridge.co.uk | Security token preventing Cross-Site Request Forgery on consultation forms. | 24 Hours |
| phorest_booking_sess | Strictly Necessary | phorest.com | Maintains appointment slot and clinic booking progress. | Session |
| cookie_consent_pref | Functional | faceweybridge.co.uk | Stores your affirmative cookie preference selections. | 12 Months |
| _ga | Analytics | Google Analytics | Assigns an anonymous unique ID to calculate visitor, session, and campaign data. | 2 Years |
| _gid | Analytics | Google Analytics | Distinguishes individual website visitors for daily statistical metrics. | 24 Hours |
| _gat | Analytics | Google Analytics | Throttles request rate to limit the collection of data on high-traffic pages. | 1 Minute |
| _fbp | Marketing | Meta (Facebook/Instagram) | Measures engagement with FACE Weybridge social clinical awareness posts. | 90 Days |
The cookie table reflects the technologies actually detected and used on the live FACE Weybridge website. We do not rely on generic or assumed cookie names.
5. Managing Your Cookie Preferences
When you first visit our website, you may be presented with cookie controls that allow you to make choices regarding non-essential cookies and similar technologies.
Where consent is required, non-essential technologies will not be activated unless and until the required consent has been obtained.
You can change or withdraw your consent at any time using the Cookie Settings or equivalent preference control available on our website.
Withdrawing consent should be as easy as providing it. Changing your preferences will not affect the lawfulness of processing that took place before consent was withdrawn.
You may also control or delete cookies through your browser settings. Please be aware that browser controls may affect cookies across multiple websites and are separate from the preferences you select through our website.
6. Third-Party Technologies
Our website may incorporate services or technologies provided by third parties, which may include booking, analytics, payment, advertising, social-media or website functionality providers.
Where third-party technologies store or access information on your device, we will provide appropriate information and obtain consent where required by law.
Third-party providers may process information in accordance with their own privacy and cookie policies. We encourage you to review the privacy information provided by the relevant third party.
7. Consequences of Disabling Cookies
You can refuse or disable non-essential cookies without preventing access to the basic informational content of our website.
However, disabling certain strictly necessary or functionality-related technologies may affect features that depend on them. For example, some online booking, form, preference or interactive functionality may not operate as intended.
Where this occurs, you may contact FACE Weybridge Ltd directly for assistance with appointments or enquiries.
8. Changes to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes to the technologies used on our website, our service providers, our business practices or applicable legal and regulatory requirements.
The date of the latest review will be displayed at the top of this Policy.
Where our use of cookies or similar technologies changes in a way that requires fresh consent, we will request that consent where required.
9. Contact Us
If you have questions about our use of cookies, similar technologies or digital privacy, please contact:
FACE Weybridge Ltd
71 Queens Road, Weybridge, Surrey, KT13 9UQ
Privacy enquiries: info@faceweybridge.co.uk • Telephone: 019 3294 3044
FACE Weybridge
FACE Weybridge operates in full compliance with UK privacy legislation, the Privacy and Electronic Communications Regulations (PECR), the Data Protection Act 2018, and UK GDPR.